My experience with Bluebird Care Rutland and Stamford was one of the most pleasant and nice working environment that I felt trough all my years of employments.
Support and guidance from the managers when needed. Very understanding and helpful in difficult times for customers and staff.
Date of experience : September 02, 2024
6 hours agoWe have used Bluebird in the past and they do have some excellent carers. Unfortunately, this time they suspended service yesterday after the care coordinator took umbrage at my politely pointing out a very real risk of not changing a carer. They unrealistically insisted that I would guarantee not to use a non-abusive term. They have now terminated the service with just over 24 hours notice over a weekend causing a massive safeguarding issue.
The carer needed replacing due to a mismatch in skills vs our care needs. A proper care plan had not been done.
Date of experience : September 07, 2024
6 days agoI started with Bluebird Care in July 2024 and i’m so impressed with the company as a whole.
Going to work doesn’t feel like work which is priceless.
Date of experience : September 02, 2024
Reply from Bluebird Care
Thank you so much for sharing your positive experience with Bluebird Care! We're thrilled to hear that you've been impressed with our company since joining in July 2024. It’s incredibly rewarding to know that coming to work feels enjoyable for you—creating a supportive and fulfilling environment is something we strive for every day.
Your feedback is invaluable to us, and we're delighted that you feel at home with our team. We look forward to continuing this journey together and supporting you every step of the way!
4 days agoMy neighbour uses Bluebird.. ALL the staff are brilliant but the new company owners really don’t care about its customers or staff.. my neighbour can not keep the person she has come to rely on because the carer cannot afford to do the job anymore. All financial help for the carers has been removed even though the Bluebird Service in Berks/Bucks keep raising their prices. It’s terrible and heart wrenching! profit profit profit is all the owners seem to want. I know it’s business.. but care is not just business!
Look after your staff so they can look after your customers.
Date of experience : December 15, 2023
Aug 21, 2024The Customer Care Manager who saw us when we were trying to find care for my elderly father was professional, polite and courteous. She explained to Dad that the care Bluebird provide would be for as little or as much as he wanted. She provided reassurance and treated dad with respect. This meant so much to us. Nothing is too much trouble and she goes above and beyond her duties. If I ever need to make contact the same service is provided. Thank you Kate.
Date of experience : August 21, 2024
Reply from Bluebird Care
Thank you for your feedback. It's a pleasure to support you and your father, and we are delighted you are satisfied with our service. We will share your five-star review with Kate and the team.
Aug 22, 2024I have used Bluebird Care (Stratford & Warwick) for over 14 years. Their carers are professional and caring and treat you as an individual. I am physically disabled and without this service I would be unable to access medical appointments and leisure activities.
Date of experience : August 22, 2024
Reply from Bluebird Care
We always appreciate positive reviews! Thank you for taking the time to leave one for us, Jill.
Aug 20, 2024Excellent carers always turn up making sure you’re getting what you need by asking before they leave. Always wear they’re ppe when appropriate
Date of experience : August 20, 2024
Reply from Bluebird Care
Thank you for leaving a five-star review. We are delighted you are happy with our service and appreciate you taking the time to send your feedback.
Aug 15, 2024I engaged Bluebird for my 93 year old mother following a spell in hospital. She has recovered so well with the help of her Carers. They turn up at a consistent time, help with her personal care, her meals and at bedtime. I was not expecting my mum to pick up as much as she has, to the point where she can do little things for herself almost as much as before her fall. I can see the delight in her face when her Carers arrive and the increased socialisation has been a key factor in her improvement. Also, any issues and the company is straight on it. I cannot thank Bluebird enough for their help and for getting my mum (and the rest of the family) back on track.
Date of experience : August 15, 2024
Reply from Bluebird Care
Thank you Roz for your kind words, Its so good to hear that your Mother is doing so well, I will share this with the team who I know will really appreciate your kind words.
Thank you
Lisa
Marketing Manager
Well where do I begin……
As a ex employee I worked for bluebird Lincoln for exactly a year after the first month I was having to chase my wages every month and I do mean every month
As a carer I gave my heart and sole for the company but they really don’t appreciate the carers at all
I had a meeting with the director Victoria Webber on the 6th August because I’d given my notice I was promised every thing would be ok and give them time.
After 2 weeks I realised I’d made a terrible mistake on staying on
The other carers are lovely to work with as are some of the office staff
I then gave them 2 weeks notice so my final day was the 30th August 2024
Pay day should be the 5th of the month but if it falls on a bank holiday or weekend you have to wait till the next working day.
Over the Xmas period I asked what the rate of pay was and no one could tell me…..
so Thursday 5th September
I waited till 16.30 and emailed the company including the director and had no reply I then messaged the director on her phone her reply was can’t do anything now ….
Spoke to Micheal Bryce (who really does try and help) on Friday also tried to call director she didn’t answer
But got told she can give me £1000 till Monday and the remaining will be on Monday
They haven’t got the money to pay staff .
Date of experience : September 06, 2024
Aug 7, 2024I was lucky enough to have the Bluebird Domiciliary team visit my Mum for 15 months. In that time every endeavour was made to ensure the same carers visited my Mum. All the ladies were kind, caring and above all very respectful of my Mum and her wishes. I always felt that my wishes were taken seriously and quickly acted on. The team adapted quickly and appropriately to Mum's changing needs, always insuring she was safe and secure in their care. I would have no hesitation in recommending them to anyone looking for high quality, compassionate care for their loved one
Date of experience : August 07, 2024
Reply from Bluebird Care
Thank you so much for taking the time to share your heartfelt experience with our Bluebird Care domiciliary team. It's wonderful to hear that our efforts to provide consistent, respectful, and compassionate care have made a positive impact on both your mum and your family.
Our team is dedicated to ensuring that each individual’s needs and wishes are met with the utmost respect and attention, and it’s rewarding to know that you felt heard and supported throughout this journey. We’re glad that we could adapt to your Mum’s changing needs and provide a safe and secure environment for her.
Your recommendation means the world to us. Thank you for entrusting us with your Mum’s care, and for your kind words—they inspire us to continue delivering the high-quality care that every family deserves. If there’s anything more we can do for you in the future, please don’t hesitate to reach out.
Aug 17, 2024Bluebird have provided care for my Father for the last 18 months, since my Mother suddenly passed away in January 2023. It was a particularly stressful time, my Mother had been Dads carer, he has Alzheimer’s. Bluebird provide live in care, usually by the same carer Dilpreet. Dilpreet has cared for Dad and managed him very well. She reassures him and the family that he is in good hands. Dilpreet also keeps Dads home clean and tidy.
Recently my Father suffered a slight stroke, Dilpreet contacted me immediately. He had a stay in hospital followed by respite in a care home but sufficiently recovered to return home on 13 August to the live in care arrangement. The management at the Bluebird care in Ipswich have been very helpful and managed to arrange for Dad to have Dilpreet return to care for him. I was anxious for Dad returning home but Bluebird have been excellent in ensuring his return home has been as smooth as possible. Thank you.
Date of experience : August 13, 2024
18 reviews Aug 8, 2024Bluebird have been providing daily personal care for my father, who has Alzheimers and Dementia and is in his 90s, for about six years and we continue to be very satisfied with the service and care provided. They are responsive to changes and to suggestions and, where we had minor issues in the past, these have been quickly rectified. Carers' visits are on time or, if not, we are forewarned of any delay (which tends to be minutes, not hours). There is a sense that the carers do actually care about Dad, and they treat him and his property with respect. I wouldn't hesitate to recommend Bluebird to others in a similar situation.
Date of experience : July 31, 2024
Aug 5, 2024From the start of our experience, everyone at Bluebird Care, both management and domiciliary care workers demonstrated kindness, compassion and professionalism. They understood our needs and made the process as easy as possible. They always listened and if we needed to change anything they acted on it immediately. If we needed to speak to them, they were always available and gave their time to listen and talk. The care workers were always energetic, cheerful and kind and nothing was too much trouble. Blue Bird Care provides a bespoke service and we felt that they genuinely cared. The care note daily updates are particularly useful in checking on how your loved one is doing.
Date of experience : August 05, 2024
Aug 9, 2024My experience has been great due to the massive support I got from both the office and colleagues.
There is also rapport and swift communication especially with double ups when one is running late.
I have personally received a lot of support when getting lost due to post code which are not specific to the location being visited.
Date of experience : July 18, 2024
Reply from Bluebird Care
Thank you so much for sharing your positive experience with us! We're thrilled to hear that you've felt supported by both the office and your colleagues. Building a strong rapport and maintaining swift communication are key priorities for us, and it's wonderful to know that these aspects have made a difference for you, especially during those moments when double ups or location challenges arise. Your feedback encourages us to keep striving for excellence in teamwork and support. We're here for you every step of the way, and we're grateful to have you as part of our team!
Aug 8, 2024I cannot express enough gratitude for the exceptional care my grandmother received with Bluebird. Every single member of the care team treats my granny with kindness and respect, making her feel valued. They take the time to get to know her – asking about her interests, hobbies, and preferences, which has really made a difference in her daily experience. It has been so reassuring to see how they approach her with patience and genuine affection.
Date of experience : August 08, 2024
Aug 4, 2024Working for Bluebird Care has made me feel that we make a positive difference to people’s lives. I have the satisfaction to know that we provide excellent care to all our customers
Bluebird Care is a great company to work for I have excellent support and all the carers have so much empathy.
Date of experience : August 04, 2024
Reply from Bluebird Care
Thank you so much for sharing your experience with Bluebird Care! We're thrilled to hear that you feel a deep sense of satisfaction and pride in the positive difference we make in our customers' lives. It's our mission to provide excellent care, and knowing that you feel supported and empowered in your role truly means a lot to us. We're also glad to hear that you find our team to be compassionate and empathetic - these qualities are at the heart of what we do.
Thank you for being a part of the Bluebird Care family and for the incredible work you do every day!
Aug 2, 2024Anne Marie came and did our 6 monthly review. We were able to discuss things in a helpful way and she tries to accomadate our needs including earlier a later visit for our son's wedding. The carers are all very good.
Date of experience : July 26, 2024
Reply from Bluebird Care
Thank you for your kind words Gill! We’re delighted that Amreet was able to accommodate your needs and that you found the review helpful. Our team strives to provide flexible and supportive care, and we’re pleased to hear our care experts are meeting your expectations. Thank you for choosing Bluebird Care.
6 days agoGreat in doing support caring for cliients and employees
Date of experience : September 02, 2024
Reply from Bluebird Care
Your commitment to providing exceptional service and your thoughtful approach to each interaction make a significant positive impact on our team and our customers. We deeply appreciate your hard work, positive attitude, and the care you show in everything you do. Keep up the fantastic work – you are a valuable asset to our organisation.
Jul 19, 2024I have worked for bluebird for a year now and could not recommend them enough. The staff are very helpful and knowledgeable, very up to date with training and refreshers to ensure we’re up to date with policies and procedures. Very flexible around my childcare, and understanding when unexpected situations arise. They care a lot about customers and work well with them and their families.
I have really enjoyed my time at bluebird so far and look forward to the years to come!
Date of experience : July 19, 2024
Reply from Bluebird Care
Thank you so much for your wonderful review! We're thrilled to hear about your positive experience working with Bluebird Care over the past year. We look forward to working with you in the future!
6 days agoGreat company and always go the extra mile
Date of experience : September 02, 2024
Reply from Bluebird Care
Thank you so much for your kind words and for taking the time to leave such a positive review. We're thrilled to hear that you feel supported by our company and that we consistently go the extra mile. Your dedication and hard work are a big part of what makes us great, and we're lucky to have you on our team.
Keep up the fantastic work, and thank you for being such a valuable part of our company!
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Information written by the company
At Bluebird Care, we pride ourselves on delivering exceptional home care services that prioritise compassion, dignity, and respect. From personalised care plans to dedicated support, we're here to enhance your quality of life and provide peace of mind for you and your loved ones.
Information written by the company
Established in 2004 as a family business, Bluebird Care has grown to become a trusted name in compassionate home care services, dedicated to providing exceptional care and support to individuals and families across the UK through our network of over 200 local businesses.
Our mission is simple: to enhance the quality of life for our customers by delivering personalised care that promotes independence, dignity, and well-being. With a team of dedicated care experts and professionals, we are committed to making a positive difference in the lives of those we care for.
At Bluebird Care, we believe in the power of compassion, respect, and empathy. We understand the challenges that come with aging, illness, or disability, and we strive to provide the highest standard of care to meet the unique needs of each individual.
Our comprehensive range of services is delivered with professionalism, integrity, and compassion. Whether you or your loved one requires assistance with personal care, companionship, dementia care, or end-of-life support, you can trust Bluebird Care to provide the support you need, when you need it most.
What sets us apart is our commitment to excellence and our dedication to putting our customers first. We take the time to listen, understand, and tailor our services to meet the specific preferences and requirements of each customer. With Bluebird Care, you can have peace of mind knowing that you are in caring and capable hands.
Peace of Mind, Guaranteed
With Bluebird Care, you can rest assured knowing that your well-being is our top priority.
Helping Hands Home Care
